ESPA Program
 
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Return Policy

If you are not satisfied with your order, you have the right to return the products you bought and to request a refund of their value. Products must be returned within 14 calendar days from the delivery date, which is stated on the bill of lading document ------------- Please follow the following instructions for the product return process.
• Contact us at the contact numbers ------------- or send us a message through the contact form.
• Return of products is recommended to carried out with -------------.
• Refunds are made by deposit in your bank account after checking the product.
• Shipping costs of the returned product are borne by the customer. In In the event of faulty, damaged or generally defective products, shipping costs shall be borne by the store.

Change Policy

If you are not satisfied with your order, in terms of size, color, design you ordered, Products can be returned within 14 calendar days from the date of delivery and replaced immediately. Please follow the instructions below for the product return process.
• Contact with us at the contact numbers ------------- or send us a message through the contact form.
• THE return of products is recommended to be done with -------------.
• His return expenses product charge the customer and the shipping costs of the new order in our store.
• In case that the customer wants to make a change for the second consecutive time, will be charged with the return and shipping costs.

In order for the return of the products to be accepted, you must:
• return to be made within 14 calendar days days from the date of receipt
• the product has not been used
• be packaged in the original of packaging and be accompanied by all its labels
• the product must be accompanied by all the necessary documents proving the transaction (eg Retail Address, Order Form etc.)

Cancel Orders

You can cancel your order before completing the online process.
It is not accepted the cancellation of an order which has been invoiced, packaged and delivered to the courier company by us.
The order cancellation process takes place either by phone ------------- or by email at -------------

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